A woman came to the Information Desk to ask about printing a document from the public computers without a library card. I explained that it was not necessary for her to be a registered borrower to use our computers, but that this was a perfect opportunity for her to get a library card. I asked whether she’d like to do that and she smiled and said “Oh, I never come to libraries.” I said “Let me tell you what you can get without ever coming to the library.” I briefly explained about the variety of electronic media resources available from Sno-Isle Libraries and, in those few seconds, she decided she needed a library card after all.
She came in thinking the library had nothing to offer outside the physical confines of a building. She left with her free ticket to electronic media heaven, accessible from anywhere with a connection to the Internet.
I love that moment when someone realizes the library has more than they expected – it’s magical, every time.