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Frequently Asked Questions - FAQ's


Electronic Media

How do I access my Electronic Media Accounts?

What download or electronic media options are available?

How do I download audio eBooks, eVideo, eMagazines and eMusic?

What do I need to be able to download and access electronic media?

How many titles can I have checked out at one time?

How do I return electronic media items I've checked out?

What are the lending periods for electronic media titles I borrow?

Can I make a request for digital material that you do not offer?

What if I get a message saying my account is blocked?

What if I need more help?


Library Services

Can I check out everything from the library?

How can I set up library RSS feeds?

What are the limits on things I can check out?

What if you don't have an item I want?

How can I find my closest Sno-Isle Library?

How can I find out what events and programs are coming up at my local library?

Are library computers filtered?

Can I return my book to a different branch than the one where I checked it out?

Can the library help me configure my computer?


Printing at the library

Is there a charge for printing?

How do I pay for printing?

Will the machines in the libraries provide change?

If I don't use all the money in an account, will I get a refund?

Can I visit other branches to print more pages?

If I have a temporary library card, will I still be able to print?

Can I print in color?

Can I print using my own laptop or device with Wi-Fi in the library?


Researching

I'm having a problem accessing the Premium Content databases and eBooks. What can I do?


Reserve a computer

How can I reserve a computer?

Am I required to have a library card?

Can I reserve a computer from home?

How far in advance can I reserve a computer?

Can I cancel my reservation without losing daily time?

What if I show up late?

Can a visitor who doesn’t have a library card use our computers?

Do adults and minors have the same privileges?

What about minors who don’t have cards?

How long can I use a computer?

What software is installed on the reservation computers?

Can I get up and go to other places in the library during my session, without being logged out?

If I use up my allotted time or want a different level of access, can I use someone else's library card?


Wi-Fi

All libraries offer wireless access

Will I need any special settings or passwords to connect?

Will I have filtered or unfiltered access to the Internet?

Can the library help me configure my computer?

How do I configure my computer?



It had been startling and disappointing to me to find out that story books had been written by people,
that books were not natural wonders, coming up of themselves like grass.
- Eudora Welty


Sno-Isle Libraries Administrative & Service Center, 7312 35th Ave NE, Marysville, WA 98271-7417
360-651-7000 (local) • 877-766-4753 (toll free) • 360-651-7151 (fax)

©2014 Sno-Isle Libraries