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Electronic Media Accounts

Electronic Media Accounts

Our Electronic Media is provided to you by vendors that contract with Sno-Isle Libraries. They may or may not be integrated with your library account. Usually, you must use your library card number to gain access and your library created username will not work. For each Electronic Media vendor account detail, see our How do I access my Electronic Media Accounts FAQ.

Troubleshooting


I received Overdrive error "Details: (1) There appears to be a problem with your library card."

This error is reported when your account is blocked, either due to an expired account or fines on your account. Please see either Blocked Accounts or Expired Accounts information on our Username/Passwords, Expired/Blocked Accounts page.

Need Library Account number?

If you need your library account number for Overdrive, Freegal or other services that require the library card number and do not accept a username, there are a few ways to look this up:
  1. If you know your username and password, logging into your account on the mobile site (does not require a mobile device) will display your library card number at the top.
  2. If you can answer all our security questions to validate your identity, please try our Account Lookup Tool
  3. If none of the above options work for you, please contact Sno-Isle Libraries customer service (see below) or contact your community library.

Note for Overdrive customers: Customers that have changed their library card number will need to notify Overdrive of both the old and new library account numbers. Contact Overdrive customer service by filling in the required information so they can update your Overdrive account.


Contacting Customer Service

For help with library account number problems, Sno-Isle Libraries customer service hours are:
Monday - Thursday 8am - 9pm
Friday 8am - 6pm
Saturday 10am - 5pm
Sunday 1pm - 5pm

The phone number to reach Sno-Isle Libraries customer service is: 360-651-7061

If you call after hours, during the weekday (except Friday), your message will be received by library staff the following day. If you call after hours on Friday, Saturday or Sunday, your message will be received on Monday morning. If you call on a holiday, your message will be received the following library weekday. Please feel free to call back during open hours.

There is not such a cradle of democracy upon the earth as the Free Public Library,
this republic of letters, where neither rank, office, nor wealth receives the slightest consideration.
- Andrew Carnegie


Sno-Isle Libraries Administrative & Service Center, 7312 35th Ave NE, Marysville, WA 98271-7417
360-651-7000 (local) • 877-766-4753 (toll free) • 360-651-7151 (fax)

©2014 Sno-Isle Libraries